Built To Be Used. Backed Up To 7 Years.

Every product is covered against manufacturing defects and material faults under normal residential use. Here is exactly what is covered, and for how long, in plain terms.

How your cover works

Full cover for the first 12 months. After that, we continue to supply replacement parts and cover the freight to get them to you, for the life of the warranty. You arrange the labour to fit them.

FIRST 12 MONTHS

Fully Covered

  • ✓ Replacement parts
  • ✓ Labour to fit them
  • ✓ Freight and shipping
  • ✓ Technical support
12 MONTHS TO 7 YEARS

Parts & Freight

  • ✓ Replacement parts, covered
  • ✓ Labour arranged and paid by the customer
  • ✓ Freight and shipping, covered
  • ✓ Technical support, continues

Warranty length by product (table)

Full cover for the first 12 months. After that, we continue to supply replacement parts and cover the freight to get them to you, for the life of the warranty. You arrange the labour to fit them.

Product Structure / Frame Electrical / Heating
Elevate Infrared Saunas (Indoor & Outdoor) 7 Years 7 Years
Heritage Traditional Outdoor Sauna 7 Years 12 Months (Harvia Heater)
Emerge Ice Baths (All Models) 7 Years (Tub) 12 Months (Chiller)
Enlighten Red Light Panels (All Models) 36 Months 36 Months
RecoveryPro Compression Boots 12 Months 12 Months

What is covered

  • Manufacturing defects and material faults under normal residential use
  • Structural components that fail within the warranty period
  • Electrical and heating components that stop working as intended
  • Replacement parts and the freight to deliver them, for the full term

What is not covered

  • Labour to fit parts after the first 12 months
  • Damage from misuse, neglect, or use outside the care instructions
  • Normal wear and tear, including timber that naturally ages
  • Outdoor units not maintained per the care guide
  • Commercial use, unless separately agreed in writing
  • Freight damage not reported within 48 hours of delivery

How to make a claim

Step 1:

Fill out the warranty claim form with your order number and a description of the issue.

Step 2:

Our team responds within one business day and troubleshoots with you remotely.

Step 3:

We send the replacement part, freight covered. In the first 12 months we cover the labour too.