Privacy Policy

Overview

This Privacy Policy outlines how Enhance Wellness Co Pty Ltd (“Company,” “we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit our website, make purchases, or interact with our services. By using our services, you consent to the practices described in this policy. If you disagree with this policy, please discontinue use of our services.

Information We Collect

Information You Provide:

  • Contact details (name, email, phone, address)
  • Billing and shipping information
  • Account credentials and security information
  • Payment information (processed securely by third-party processors)
  • Customer service communications
  • Product reviews and feedback

Information Collected Automatically:

  • Website usage data and browsing patterns
  • IP address and device information
  • Browser type and version
  • Location data (general geographic area)
  • Cookies and similar tracking technologies

Third-Party Information:

  • Social media profile information (when you choose to connect accounts)
  • Marketing partner data (with appropriate consents)
  • Shipping and logistics information from delivery partners


How We Use Your Information

Service Delivery:

  • Process and fulfill orders
  • Manage customer accounts
  • Provide customer support
  • Arrange shipping and delivery
  • Process returns and warranty claims

Business Operations:

  • Improve our products and services
  • Conduct internal analytics and research
  • Maintain security and prevent fraud
  • Comply with legal obligations
  • Enforce terms of service

Marketing & Communications:

  • Send promotional materials and product updates
  • Personalise your shopping experience
  • Display targeted advertisements
  • Conduct customer surveys and feedback collection

Information Sharing

We share personal information only in the following circumstances:
Service Providers:

  • Payment processors and financial institutions
  • Shipping and logistics companies
  • Customer service platforms
  • Marketing and analytics providers
  • IT and security service providers

Legal Requirements:

  • Government agencies when required by law
  • Legal proceedings and investigations
  • Protection of rights and safety
  • Business transfers (mergers, acquisitions)

With Your Consent:

  • Social media integration
  • Marketing partnerships
  • Third-party integrations you authorize

Data Security

We implement industry-standard security measures to protect your personal information:

  • Encrypted data transmission (SSL/TLS)
  • Secure data storage with access controls
  • Regular security audits and updates
  • Employee privacy training and confidentiality agreements Incident response procedures
  • However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location, you may have the following rights:
Access & Correction:

  • Request access to your personal information
  • Correct inaccurate or incomplete data
  • Request data portability

Deletion & Restriction:

  • Request deletion of your personal information
  • Restrict processing of your data
  • Object to certain uses of your information

Communication Preferences:

  • Opt out of marketing communications
  • Manage cookie preferences
  • Update notification settings

How to Exercise Rights:
Contact the Enhance Wellness team at enquiries@websitebydesigns.com.au or use the contact details below. We will respond to requests within 30 days and may require identity verification.

Data Retention

We retain personal information for as long as necessary to:

  • Provide ongoing services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

Account information is typically retained for the duration of your account plus 7 years for business records. Marketing information is retained until you opt out or for 3 years of inactivity.

International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place through:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Certified organizations under approved frameworks

Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyse website traffic and user behaviour
  • Deliver personalized content and advertisements
  • Improve site functionality and performance

You can control cookies through your browser settings, though this may affect site functionality.

Children’s Privacy

Our products/services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

Policy Updates

We may update this privacy policy periodically. We will notify you of material changes via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

Privacy Inquiries:
Email: enquiries@websitebydesigns.com.au
Mail: Unit 1/18 Precision Place, Mulgrave NSW 2756 Australia

General Customer Service:

Email: support@websitebydesigns.com.au
For complaints about privacy handling, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Last Updated: 01.06.2025

This policy complies with Australian Privacy Principles under the Privacy Act 1988 and relevant consumer protection laws.